Service Portal - External Registration Widget

[Vismit Ambre]

Hi Everyone,

I have a requirement to modify and utilize the OOB External User Registration widget behavior. As of now, I have cloned the Registration Request Widget. However, while testing - I always get an error message:

I noticed that there is a URL (endpoint) that is being accessed by the client controller when I click on Sign Up, which is as below (/api/now/externaluser/register) :

While I understand that this is the resource that I will have to modify/update if I need to have some customizations done to the registration functionality, I am not really sure about how to access this resource.

If anyone has had a similar functionality to implement and/or come across this error & had it fixed, please let me know.

Thanks in advance!

Vismit

[Rohil Tripathi]

Hi Vismit,

Did you find any solution for this?

Regards,

Rohil

[Vismit Ambre · Accepted solution]

Unfortunately, there was nothing available off hand, I had to build it completely custom and it's working as per our requirement.

Steps followed:

1. Clone the registration widget
2. When the user clicks on Register, insert a record in External User Registration Table, send a notification to the user containing a registration link
3. When the user clicks on the registration link, create a record in the User table

Let me know if you have any questions.

Regards,

Vismit

[Manan4]

Hello @Vismit Ambre 

Could you share what changes you made after cloning the OOB Widget and made it working?

I am going through the same issue here and hoping if you could help. 

-Manan.