Service Portal faceted search count

[prashu]

Hi All,

We are getting the count of records next to the title in the faceted search configured which is not matching with the actual count. Can anyone help us from where it is configured or how to disable the count on the tab next to the heading.

Regards,

Prashanthi

[Slava Savitsky]

If I am not mistaken, this is a known issue. I seem to recall reading about it somewhere, but just cannot find it anywhere right now. I will try again tomorrow.

[Slava Savitsky]

Found it in this article from the product documentation:

Result counts indicate the number of results that matched the user's search. Late binding security can remove results after they’re counted, causing the actual number of displayed results to be lower than the count.

So it is not even considered a known error. It works like that by design.

[prashu]

Thanks for your response. Let me go through the docs and get back to you.