Service Portal: Help Text is shown immediately below the variable name
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02-27-2019 12:44 AM
Hi,
In London they changed it so the help text is shown on top of the field, together with the "Instructions" field. And I don't think it looks very good too be honest. If you have instruction, and help text all mixed up together, it looks messy.
See KB here: https://hi.service-now.com/kb_view.do?sysparm_article=KB0717906
Or see my 2 pictures.
I would like to know if there is a way to change the help text, so it will be visible below the field again?
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User Interface (UI)

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02-27-2019 12:58 AM
Hi,
We will have to edit the widget.
Thanks,
Ashutosh Munot

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02-27-2019 01:16 AM
Hi,
please follow this link maybe you find some interesting information:
Help Text Options for Service Catalog Variables
Thanks