Service Portal: Hide Required Information Box

[jmiskey]

Is there a way to easily hide the "Required Information" box which lists out all the Required Fields on the Service Portal, but just for a particular Catalog Item (and not across the board for all Catalog Items)?

I am using Helsinki.

Thanks

[Ujjawal Vishnoi]

Hi Joe,

You will have to make the changes in SC Catalog Item.

You will have to make the changes in html section in the below mentioned snippet.

<div ng-if="hasMandatory(mandatory)" class="alert alert-info" style="margin-top: .5em">

                              <span ng-if="hasMandatory(mandatory)">${Required information} </span>

                              <span ng-repeat="f in mandatory" class="label label-danger" style="margin-right: .5em; display: inline-block;">{{::f.label}}</span>

                          </div>

Here you can check the item in ng-if table and condition should be only true when item is other than that item.

Hope this helps.

Regards

Ujjawal

[jmiskey]

Thanks for the Reply.

I am afraid I don't understand how to do what you are suggesting.   Where exactly do I go to enter that code in?

[Ujjawal Vishnoi]

Hi Joe,

You can add one more condition with ng-if="hasMandatory(mandatory)" . In this condition you can check that catalog item is other than the item where you do not want required information.

Regards

Ujjawal

[jmiskey]

I thought that box was an "out-of-the-box" setting that comes with Service Portal.   It appears at the bottom of our Service Portal forms, i.e.

Maybe that is not the case?   I may have to get together with our Service Portal programmer.   I am not sure what that widget is named, so I don't really know how to find it.   I have only done some simple Service Portal work, and not any customized widgets.