Service Portal / Incident - Stop users from adding comments on Closed / Cancelled Tickets

[arnabbose]

Hello,

I want to Stop users from adding comments on Closed / Cancelled Incident Tickets (basically inactive tickets) from Service Portal. How can I do that in the most easy way?

[Praveen75]

Hi @Mike Patel , how to prevent adding attachments for the same scenario as arnab has. Pls share thanks.

[Laxman9]

Hi @Praveen  working on same scenario ..If you have solution please do share

--thanks in advance!