Service Portal: Is there a way to know if a Request is submitted from the Portal and not CMS?
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‎03-08-2018 04:14 AM
Hi guys, I have a requirement to create a report to know how many requests have been submitted to our new portal. is there an OOTB feature to know if a request has been submitted in the portal and not CMS? I couldn't seem to find this flag to filter in the sp_log table. Thanks in advance.
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Service Portal Development
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‎03-08-2018 06:34 AM
bump
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‎03-08-2018 07:44 AM
Sorry, I can't give a definitive answer but both CMS and SP will be using the same catalog item so there may not be. Going forward you may be able to put a script in the workflow(s) to grab the current url and save it but that won't give you the data for requests raised so far.
Regards,
Anne.
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‎03-08-2018 10:26 AM
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‎12-03-2020 09:37 AM
Hello
Please let me know if you were able to achieve this, our client also would like to know which requests are made through portal.
Any suggestions will be highly appreciated!!!
Thank you!!!
