Service Portal - Knowledge Base

Jonathan102 · ‎03-25-2022

Hi all,

I know there is a trick to adding KBs to the Service Portal but cannot remember it.

I've tried this but it does NOT work:

To add knowledge bases to the Knowledge Service Portal, complete the following steps.

Navigate to Service Portal > Portals and click Knowledge Portal (Knowledge Management Service Portal is named as Knowledge Portal).
Click the Knowledge Bases related list.
Click Edit to map one or more knowledge bases to the portal.

Any thoughts on why this isn't working or how to add the KB's? When I click "Try It" from the Knowledge Portal, it opens a different view from the Service Portal.

Thanks,

Jonathan Hinkle

Jonathan102 · ‎03-25-2022

Thanks all. We figured out that they had to be added under Service Portal --> Portals --> Service Portal. Then under the related lists Knowledge Bases, add the KBs.

View solution in original post

Ravi9 · ‎03-25-2022

can u share some screenshot as to what u r seeing exactly ? whats missing in ur portal ?

Jonathan102 · ‎03-25-2022

The widget is there for the Knowledge Base but there's only one KB showing under it. We have many more KBs that are available for all users and should be available through the Portal. If a base user access KBs internally, they can few them just not through the portal.

Anil Lande · ‎03-25-2022

Hi,

Please check widgets Instance record for widget 'Knowledge Bases Browse', see if knowledge bases ides are added in JSON format.

Thanks,
Anil Lande

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

Jonathan102 · ‎03-25-2022

I am not seeing any JSON script under KB Instances.