Service Portal login page ignoring glide_sso_id cookie.

[Tim Wolfers]

Hi,

We are currently using 2 different SAML IDP's in our ServiceNow instance and are testing the Multi-Provider SSO module to provide SSO seamlessly for users coming from both IDP's.

Referring to this flow: https://docs.servicenow.com/bundle/orlando-platform-administration/page/integrate/authentication/con...l

After succesfully entering your username using "use external login" and redirection and login to the correct IDP (determined by SSO provider in User profile or determined by default IDP), a cookie is set "glide_sso_id" with the identifier of your IDP in the browser. When you reconnect to ServiceNow, this cookie will automatically redirect you again to your IDP, even when logged off completely, without having to first specify your username in SNOW login page.

This all works great in the backend of ServiceNow, but ServiceNow will completely ignore the "glide_sso_id" cookie in the Service Portal and will always send you to the Service Portal login page where you have to select "external login" again and have to fill in your username again.

Can anyone help me where to alter this behavior so the Service Portal will also check this cookie for seamless redirection to the correct IDP?

[Lowell]

We are having the same issue.  It does not use the IdP specified in the glide_sso_id cookie.

Any luck getting this to work?

[Tanguy SIGWALD]

Hello, same here, did you find a solution ?

[dan_p]

Bump.. 🙂

Having same issue. Can't work out a resolution.

Thanks

[Daniel Billing]

another bump

will raise a hi ticket if validate if this is by design