Service Portal Logout Redirect Issue

[mohammedunwala]

Hello All,

We have a below requirement,

1. If user with role(s) login they should see the ServiceNow page - Achieved
2. If user with no role login they should be redirected to service portal page.- Achieved

I used the below code in SP entry page(60 to 69) and activated the below properties,

• PROPERTY VALUE
• glide.entry.page.script new SPEntryPage().getLoginURL();
• glide.entry.first.page.script new SPEntryPage().getFirstPageURL();

getFirstPageURL: function() {
var session = gs.getSession();
this.logProperties('before', session);
var check = session.getRoles();
// has roles and is not a Service Portal page - go to UI16
var nt = session.getProperty("nav_to");
var isServicePortalURL = new GlideSPScriptable().isServicePortalURL(nt);
var redirectURL = session.getProperty("login_redirect");
if (check && !redirectURL && !isServicePortalURL)
return;

Issue: When the user without a role logs in first and logout, then the user with a role(s) logs in then they are viewing the SP home page. The landing login page seems to have '/sp' as the suffix and even when if the suffix is cleared it still redirects to the service portal for the user with a role(s) after log in, until I clear the cache of the browser (here: google chrome)

Can somebody comment on this behaviour?

Thanks and Regards,

Mohammed

[Brian S5]

Im having the same exact issue. Im using almost the same setup except in my code, im basing the portal redirection logic on country. If you are in the US you go to the portal, all other locations go to UI16. However i have the same issue when trying to test.

Jane Employee: Outside of US

Jim Employeee: Inside the US

When I log in as Jim I go to the portal (good), but if I logout of the portal and try to login as Jane the redirect doesnt work(not good), i then have to take the Portal suffix off and reload the page, it then brings them to the default UI16.

In checking the logs i noticed this. The returnUrl is different (extra / at the end of the sp) for the one that works

Jane redirect is listed as

Joe redirect is listed as

[Vivek Verma]

Hi,

updated script.


 


/** 
 *
 * Service Portal sample script include to indicate 
 * 1. which login page should be used
 * 2. the starting page after the user is authenticated 
 * 
 * Script is configured using system properties
 
 * PROPERTY VALUE
 * glide.entry.page.script new SPEntryPage().getLoginURL(); 
 * glide.entry.first.page.script new SPEntryPage().getFirstPageURL();
 * 
 * functions can return a path or null if no overrides are necessary
 * 
 **/
var SPEntryPage = Class.create();


SPEntryPage.prototype = {
 
 initialize: function() {
 this.logVariables = false; // for debugging 
 this.portal = "/sp/"; // The URL suffix specified in the sp_portal record
 },


/***
 *
 * Referred to by property: glide.entry.page.script
 * 
 **/
 getLoginURL: function() {
 // When requesting a page directly (eg: /problem_list.do)
 // The platform session_timeout.do sets the login page to welcome.do
 // Since we are handling the login, clear that value
 var session = gs.getSession();
 var nt = session.getProperty("nav_to");
 var sPage = session.getProperty("starting_page");
 if (nt == "welcome.do")
 session.clearProperty("nav_to");
 
 if (!sPage && !nt)
 session.putProperty("starting_page", gs.getProperty("glide.login.home"));
 
 // Send the user to the portal's login page
 var portalGR = new GlideRecord("sp_portal");
 portalGR.addQuery("url_suffix", this.portal.replace(/\//g, ""));
 portalGR.addNotNullQuery("login_page");
 portalGR.query();
 if (portalGR.next())
 return this.portal + "?id=" + portalGR.login_page.id;


// Send to the a default login page
 return this.portal + "?id=login";
 },
 
 /***
 *
 * Referred to by property: glide.entry.first.page.script
 * 
 **/
getFirstPageURL: function() {


var session = gs.getSession();


this.logProperties('before', session);


var check = session.getRoles();
 var rs = check.match(/itil/); //to check if user has itil roles or not



// has roles and is not a Service Portal page - go to UI16
 var nt = session.getProperty("nav_to");
 var isServicePortalURL = new GlideSPScriptable().isServicePortalURL(nt);
 var redirectURL = session.getProperty("login_redirect");
 

 
 if (rs!=null && !redirectURL && !isServicePortalURL)
 return;


 


 


 


// user may have logged in from a frame, the /login_redirect.do page will bust out of it
 if (!redirectURL) {
 // redirectURL is nav_to 
 // if nav_to == "welcome.do" then use starting_page
 var sPage = session.getProperty("starting_page");
 if (sPage && nt == "welcome.do")
 nt = sPage;
 
 // Avoid a redirect loop to the home page
 var ep = gs.getProperty("glide.login.home");
 if (nt) {
 if (ep == nt)
 nt = null;
 }
 // PRB726860: if page is still welcome.do, go to glide.login.home preserving frameset
 if (nt == "welcome.do") {
 session.putProperty("nav_to", ep);
 return;
 }
 
 session.putProperty("login_redirect", nt || "true");
 return "/login_redirect.do?sysparm_stack=no";
 }


session.clearProperty("login_redirect");
 var returnUrl = this.portal;
 if (redirectURL && redirectURL != "true") {
 var spUrl = new GlideSPScriptable().mapUrlToSPUrl(redirectURL);
 returnUrl = spUrl ? this.portal + "?" + spUrl : redirectURL;
 }


this.logProperties('after', session);
 if (!this.logVariables) {
 gs.log('redirectURL: ' + redirectURL);
 gs.log('User: ' + user.getName());
 gs.log('is internal: ' + (!user.hasRoles()));
 gs.log('returnUrl: ' + returnUrl);
 }


return returnUrl;
 },


logProperties: function(beforeOrAfter, session) {
 if (!this.logVariables)
 return; 
 
 gs.log('SPEntryPage: Redirect ------------------------------- ' + beforeOrAfter);
 gs.log('session.starting_page: ' + session.getProperty("starting_page"));
 gs.log('session.nav_to: ' + session.getProperty("nav_to"));
 gs.log('session.login_redirect: ' + session.getProperty("login_redirect"));
 gs.log('gs.fURI: ' + session.getURI());
 },
 
 type: 'SPEntryPage'
};

Please Update Script Include "SpEntryPage",

This will solve your cache issue.

Please mark my response to correct answered.