Service portal page update multiple portals effected

AnthonyMull · ‎02-28-2025

Hi community

I have issue below please help

I have 2 portals, when I make change to a page on one portal it is reflected in both portals. It was my understanding that each portal will have its own instance of the page or did I miss something. How can I fix this please ?

Thanks in advance

Dr Atul G- LNG · ‎02-28-2025

Hi @AnthonyMull

Pages are reusable across any portal. So, if you use the same page in multiple portals and make changes in one, it will affect all other portals as well. To avoid this, create a copy of the main or base page, make the necessary changes, and use the modified version in different portals separately.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

AnthonyMull · ‎03-02-2025

Hi @Dr Atul G- LNG

I having an issue and have follow up please.

I am using sc_home page across 2 portals in my PDI however they are not the same page it seems? Can you help please? You can see from Image below the page in url is same but page is obviously different?

Dr Atul G- LNG · ‎03-02-2025

Hi @AnthonyMull

That's quite surprising! In both portals, the same page is being used. Could you go to Application Navigation → Pages (under Portal) and check if there are two pages with the same name?

Alternatively, try clearing the cache (cache.do) and then check again.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AnthonyMull · ‎03-03-2025

Hi @Dr Atul G- LNG

There is only one page sc_home and interestingly it last update was 2020 which is not correct for my custome portal?

I also used cache.do and cleared both caches.

ANy other suggestions are welcom please.

Dr Atul G- LNG · ‎03-03-2025

Hi @AnthonyMull

Sorry, I don't have another solution. You might need to log a new support case for the team.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AnthonyMull · ‎03-03-2025

Hi @Dr Atul G- LNG

It is fixed now, dont know what i did but maybe it took some time to refresh. It is a PDI so maybe it was slow to clear the cache.

Thanks for your help.