Service Portal - Redirect via UI Script

[Blair5]

This is part of a UI Script that redirects a user based on roles. Line 21 isn't being called because window.localStorage isn't coming back as null (this seems to only happen if the user has a specific role).

I logged the window.localStorage in another instance that is still using CMS (and an older version of this UI Script) and it came back as null. Any ideas???

addLoadEvent(function() {
try{
if ( typeof g_user.userName != "undefined" && g_user.userName == 'guest' ) {
window.localStorage.removeItem('evgRedirectLaunched');
console.log('[RedirectHandler] Removed evgRedirectLaunched key, on login page');
}
if ( typeof g_user != "undefined") {
if ( typeof g_user.allRoles != "undefined") {
if ( g_user.allRoles.indexOf('ess_it_user') == -1 && g_user.allRoles.indexOf('admin') == -1 ) {
window.localStorage.removeItem('evgRedirectLaunched');
console.log('[RedirectHandler] Removed evgRedirectLaunched key, user is ESS user');
}
}
}
var evgDirectLaunched = window.localStorage.getItem('evgRedirectLaunched');
console.log('evglaunch: '+evgDirectLaunched);
if ( evgDirectLaunched == null ) {
console.log('[RedirectHandler] evgRedirectLaunched NOT set, processing launchredirect, g_user.userName = '+g_user.userName);
launchredirect();
}
} catch (err) {
console.log('[RedirectHandler] Error: ' + err);
}
});

[vab_13]

on a side note, there is a better way to do it rather than a UI Script: SPEntryPage Script Include.

Have a read:

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/build/service-portal/concept/c_S...

[Blair5]

We have 3 different portals so the SPentrypage wasn't working for us

[Goran WitchDoc]

Sidenote, pretty easy   to make it redirect to different portals depending on conditions.

[vrfox]

g_user is a global object in GlideUser (the Javascript class).

g_user

• can only be used in Client Scripts.
• contains name and role information about the current user.
• is typically used in Client Scripts and UI Policies but is also found in UI Actions which run on the client.
• cannot be used in Business Rules or UI Actions which run on the server.
• avoids the need for much slower user queries (for example, GlideRecord queries to get user information)

addLoadEvent(function() {
   try {
       if (gs.getUserName() == 'guest') {
           window.localStorage.removeItem('evgRedirectLaunched');
           console.log('[RedirectHandler] Removed evgRedirectLaunched key, on login page');
       }
       //SURE THIS IS AND???
       if (gs.hasRole('ess_it_user') && gs.hasRole('admin')) {
                   window.localStorage.removeItem('evgRedirectLaunched');
                   console.log('[RedirectHandler] Removed evgRedirectLaunched key, user is ESS user');
       }


       var evgDirectLaunched = window.localStorage.getItem('evgRedirectLaunched');
       console.log('evglaunch: ' + evgDirectLaunched);
       if (evgDirectLaunched == null) {
           console.log('[RedirectHandler] evgRedirectLaunched NOT set, processing launchredirect, g_user.userName = ' + g_user.userName);
           launchredirect();
       }
   } catch (err) {
       console.log('[RedirectHandler] Error: ' + err);
   }
});

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