Service Portal Redirect

[Ashish Kathait]

Users are using Portal but not sure about dev or Prod, So I want only few test users to be able to open service portal rest will not. How and which is ideal way to achieve it. 

[SanjivMeher]

We usually disable users in Dev and Test. And only allow admins/ test users. Is that an option in your case?

Also I would suggest creating a go link or a short link for users for your org and publish that URL to your end users, so that they dont get confused with servicenow URLs

[Ashish Kathait]

We have the short link but won't work on Internet. Only within network it will work.

[Jaspal Singh · Accepted solution]

Hi Ashish,

You can apply user criteria for the portal page to limit it to required users.

[Ashish Kathait]

I tried that but how to apply on /sp  portal page, I can restrict particular page but want to restrict /sp portal home page.

End user unknowingly is going to dev portal to submit ticket, so I want them not to go there and only some Test users should be able to go to dev or UA Portal. So how to restrict all users. 

[ChiranjeeviR]

Hi @Ashish Kathait,

You can apply a role to the index pages to prevent that from happening. Just make sure to tell your SN rep so they don't count the new roles as licenses:

if my answer has helped with your question, please mark my answer as accepted solution and give a 👍thumb up.