Service portal reference variable lookup list

[JimCheffer]

Hello, we have started our journey to migrate to Service Portal. Interesting to find out the things that don't work in portal. I have noticed that our reference variables do not show same fields when you click on lookup list. Example from a Service Portal request asking for currency.

In our CMS and Classic view of this same field you see two values. How do I get Name to appear in the portal?

We are trying to keep our current CMS catalog functioning as we "migrate" to Service Portal.

Our instances are on Helsinki Patch 8.

Any help would be appreciated.

Jim

[david_myers]

Is this a reference variable on a record producer or Catalog Item?   If so try to add this to the attribute of the variable.

ref_auto_completer=AJAXTableCompleter,ref_ac_columns=code;name,ref_ac_columns_search=true

Note: ref_ac_columns=code;name     (Add a semicolon separated list of field names you want to display)

[JimCheffer]

Hi David, the reference variable is used on a Catalog Request. I made the change you recommended and code plus name now appears. Service Portal the drop down shows code then below it name. Ideally it would be great to show columns but this works for me. Thanks. Jim

In our classic and CMS catalogs it appears same as it did before.

[david_myers]

In Service Portal it doesn't show a column view, instead it will display them stacked on top of each other.  

Please mark this answered if this is helpful.

[JimCheffer]

THANKS.