Service Portal Search not finding any Item

F_bio Santos
Kilo Sage

Hi everyone, Im trying to figure out whats happening on a service portal search, where when I try to search any item, it doesnt return any results, I have tried to reindex the "sc_cat_item" table but it didnt fix the issue, does anyone know what could be happening ?

2 REPLIES 2

glideFather
Tera Patron

Olá @F_bio Santos,

 

can you please provide more context?

Share details of what you are searching (string, number, what)?

Dr Atul - LNG
Tera Patron

Hi @F_bio Santos 

 

Do you have any screenshots? Also, please check whether the item has the “No search” option set to false.

 

DrAtulGLNG_0-1762862426251.png