Service Portal Search not finding Catalog Items

[F_bio Santos]

Hi everyone, so Im trying to figure out whats happening with the "typehead search" on my (sp) portal, when I try to find an item that is on the Service Catalog by searching it, it does not appear.

Search sources: 

I tried to change the "Search sources" but it didnt work. Can anyone help with this ? 

[Sandeep Rajput]

@F_bio Santos Please refer to the following links and see if the suggested solution work for you.

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0852411#:~:text=Service....

https://www.servicenow.com/community/now-platform-forum/catalog-item-is-not-showing-up-in-portal-sea...

[F_bio Santos]

Hi @Sandeep Rajput, I have tried both of this approaches, but none of them worked for me 

[Dr Atul G- LNG]

In this case log a Now Support case , also try cache.do