Service Portal Search not finding Catalog Items

F_bio Santos
Kilo Sage

‎01-24-2025 06:53 AM - edited ‎01-24-2025 07:37 AM

Hi everyone, so Im trying to figure out whats happening with the "typehead search" on my (sp) portal, when I try to find an item that is on the Service Catalog by searching it, it does not appear.

Search sources: 

F_bioSantos_0-1737733034881.png

 


I tried to change the "Search sources" but it didnt work. Can anyone help with this ? 

 



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3 REPLIES 3

F_bio Santos
Kilo Sage
In response to Sandeep Rajput

‎01-24-2025 07:27 AM

Hi @Sandeep Rajput, I have tried both of this approaches, but none of them worked for me 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to F_bio Santos

‎01-24-2025 07:45 AM

In this case log a Now Support case , also try cache.do

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Dr. Atul G. - Learn N Grow Together
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