Catalog item is not showing up in portal search

[malaviya]

Hi Team,

We have a requirement wherein we have to replicate a catalog item in the same name for the customer. The new catalog item would be a refined one and the old one would be set to inactive. Both the catalog items have exactly the same name. The configuration of the item is complete. However, the catalog item does not come up in portal search. I have checked for the following points:

1. Visible elsewhere is set to true

2. Hide on Service Portal is set to false

3. No search is set to false

4. Compared the old and the new catalog items, configuration is exactly same

5. Defined meta for the new item. When searching in the portal based on the meta, the old catalog item comes up but the new one doesn't show up. If I set the old one to Active false, no related item would show up.

This is happening for the other new items too.

Any help is much appreciated.

Thanks. 

[Willem]

Is the item Attached to a Service Catalog that is available in the portal?

Can you find the item via the Category in Service Portal?

Also make sure it is included in the Search source.

[malaviya]

Hey Willem,

Yes, the item is attached to catalog and the catalog is included in the search source.

The catalog item is also attached with a valid category and the other items present in the same category are accessible via the portal search.

[Willem]

You are able to access the catalog item from the portal when going to the category?

[Willem]

Have you set any user criteria that match the user?