Service Portal search not working

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Dazler
Mega Sage

‎10-15-2021 08:42 AM

Hi,

My company is possibly moving to ServiceNow, we were given an evaluation instance and we had them remove all the demo data.  For some reason the search function does not work on the service portal.  I look at the search source and Catalogs is in there, but when I search the typeahead does not display suggestions and on the search results page it says "No Results".

Am I missing something?

Any help would be appreciated.

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Dazler
Mega Sage

‎10-16-2021 08:28 AM

I figured out what was wrong, it was the text index.  Several of the tables had not started the text index including the user table, catalog item table, and the knowledge base.  So I followed the steps in the below document to regenerate a text index on those tables.

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/search-administratio...

Once the text index was complete, the search function in both the global search and Service Portal search began to work.

 

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Bernd Hoffmeier
Kilo Sage

‎10-15-2021 08:59 AM

Do you have catalog items in the instance? If you removed the demo data there might not be something to find. If you have an item check if it is assigned to the Service Catalog and a category.
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Dazler
Mega Sage
In response to Bernd Hoffmeier

‎10-15-2021 09:23 AM

Yes, I do have catalog item within the instance.  They were added after removing the demo data.  I did notice that the text index group is set to false.

find_real_file.png

Should this be activated?

 This search issue also affects my Global Search within the Service Management.  If I search for a catalog item, it does not find it.

 

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Dazler
Mega Sage

‎10-15-2021 12:42 PM

Can anyone tell me if these Text Index Groups should be active?  Is this the reason that I cannot search on the Service Portal?

 

find_real_file.png

Any help would be appreciated it.

 

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Ct111
Giga Sage
In response to Dazler

‎10-15-2021 10:32 PM

Hi Dazler , go to the Portals module in filter navigator and then inside that open the portal record which you will be accessing via url. Then in that record check what are the "Search Sources" in the related list tab. Inorder to search for catalog or knowledge article you should have them in your related list. If not present add them from Edit button
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