REST API Get full information about a Ticket (/api/now/table/sc_request)
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10-15-2021 12:07 PM
How can I get full information abou one Ticket?
I'm using the following GET request https://company.service-now.com/api/now/table/sc_request?number=REQ0082953, but it returns only basic information about the ticket, and I need to obtain full information about it.
The "notes" from this Ticket I get from this request:
https://company.service-now.com/api/now/table/sys_journal_field?element_id=4fd6a39d1b4f34d0d676844fe54bcb56
There is a way to get additional information about the Ticket?
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10-15-2021 12:22 PM
See this previously answered question:
https://community.servicenow.com/community?id=community_question&sys_id=92034c7edb7773cc4819fb24399619a8
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10-15-2021 02:24 PM
Thanks for answering. Unfortunately it's not what I need.
The example requires RITM values to perform queries, and I don't have that.
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10-15-2021 11:08 PM
Hello,
Do you mean you want to get the values of RITM table from the REQ?
If so using table api's you will have to make a seperate api call for REQ and RITM i believe but alternatively you can configure scripted rest api's so that you can script it according to your requirement.
https://docs.servicenow.com/bundle/rome-application-development/page/integrate/custom-web-services/concept/c_CustomWebServices.html
Go through scripted rest api's in servicenow
Please let me know if you need any help or you can elaborate more so that we can try to find an answer for your question
Thank you!!
