Service Portal Using UI Builder Logo is not populating

Bavi
Tera Contributor

‎06-01-2023 04:34 AM

Hi All, I am trying to build the service portal using the UI builder but the logo in the footer and header is not  getting populated , I need customized theme for my portal(Utah ServiceNow version),Any one can help me to sort out this problem?

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Michael Fry1
Kilo Patron

‎06-01-2023 06:33 AM

Your Experience (ux application) is using the Portal App shell? Have you configured this information under Settings?

 

Screenshot 2023-06-01 at 9.32.19 AM.png

 

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Bavi
Tera Contributor

‎06-05-2023 12:34 AM - edited ‎06-05-2023 12:36 AM

Yes Michael , We enable this information in setting But still Branding and Theming we cannot find a way to set a theme.

Attached the screenshot for your reference.

Preview file
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Michael Fry1
Kilo Patron
In response to Bavi

‎06-05-2023 06:13 AM

Did you create a Theme yet? Once you create one, you should see it in the drop down list.

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Bavi
Tera Contributor
In response to Michael Fry1

‎06-05-2023 07:37 AM

I created one theme for this experience built still not visible in utah release, I got the output in tokyo, San diego release in ServiceNow

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