Hi Reddy,
Here is the code. This is still working in out current instance which is Rome. I have also attached the XML
Body HTML template
<div ng-show="data.table == 'incident'" class="panel b">
<div class="panel-heading bg-primary">
<h4 class="panel-title pull-left">
<div ng-if="data.state.value < '6'">${Escalation}</div>
<div ng-if="data.state.value === '6'">${Ticket Resolved}</div>
<div ng-if="data.state.value === '7'">${Ticket Closed}</div>
</h4>
<div class="clearfix"></div>
</div>
<div class="panel-body">
<div ng-if="data.state.value < '6'">
<div ng-if="data.escalated.value === '0'">
<div class="row pull-left">
${If you feel your ticket is not being responded to in an appropriate manner, please complete the form below to escalate}
</div>
<div class="row">
<label>${Escalate Reason}</label>
<sn-record-picker field="reason_picker" table="'sys_choice'" placeholder="${Select a resaon}"
display-field="'label'" value-field="'value'"
default-query="'element=u_escalate_reason'"></sn-record-picker>
<input class="form-control" ng-model="c.data.reason" type="hidden" />
</div>
<div class="row">
<label>${Escalate Comments}</label>
<textarea class="form-control" ng-model="c.data.comments"></textarea>
</div>
<div class="clearfix"></div>
<div class="row">
<button type="button" class="btn btn-primary btn-block" ng-click="c.uiAction('escalate')">${Escalate Incident}</button>
</div>
</div>
<div ng-if="data.escalated.value === '1'">
<div class="row pull-left">
${This ticket has already been escalated!}
</div>
<div class="row">
<div class="col-md-12 col-sm-12 col-xs-6 m-b break-word" ng-repeat="field in data.fields"
ng-if="field.value && (field.type != 'decimal' || field.type == 'decimal' && field.value != 0)" >
<label class="m-n">{{field.label}}</label>
<span ng-switch="field.type">
<div ng-switch-when="glide_date_time" title="{{field.display_value}}">
<sn-time-ago timestamp="::field.value" />
</div>
<div ng-switch-default >{{field.display_value}}</div>
</span>
</div>
</div>
</div>
</div>
<div ng-if="data.state.value === '6' || data.state.value === '7'">
<div ng-if="data.state.value === '6'">
<div class="row pull-left">
${We now believe the issue has been resolved and is due to close on {{data.closeDate}}}
</div>
<div class="row pull-left">
${If the issue still exists or you feel that it is not resolved to a satisfactory level please update the comments box at the top of the main section (left) and click Post. This will re-open the ticket}
</div>
</div>
<div ng-if="data.state.value === '7'">
<div class="row pull-left">
${This ticket is closed. If this issue is not resolved you will need to open a new ticket.}
</div>
</div>
<div>
${The close notes are as follows.}
</div>
<div ng-bind-html="data.closeNotes.display_value" class="wrapped italic">
{{data.closeNotes.display_value}}
</div>
</div>
</div>
</div>
CSS
textarea {
height: 10em;
}
.row {
padding-bottom: 10px;
}
.wrapped{
white-space:pre-wrap;
}
.italic{
font-style: italic;
}
Server Script
(function(){
var widget = 'Escalate Widget: '; //debug
var rec = $sp.getRecord();
if (rec == null){
return;
}
data.table = input.table || $sp.getParameter("table")|| options.table;
data.sys_id = input.sys_id || $sp.getParameter("sys_id") || options.sys_id;
if(data.table == 'incident'){
var escalated = $sp.getField(rec, 'u_escalated');
var fields = $sp.getFields(rec, 'u_escalate_reason,u_escalate_comments');
var state = $sp.getField(rec, 'state');
var resolveDate = $sp.getField(rec, 'resolved_at').value;
var closeDate = new Sisk_Scripts().getIncidentCloseDate(resolveDate);
data.escalated = escalated;
data.fields = fields;
data.state = state;
data.closeNotes = $sp.getField(rec, 'close_notes');
data.resolveDate = resolveDate;
data.closeDate = closeDate.toString();
}
// Valid GlideRecord
var gr = new GlideRecord(data.table);
if (!gr.isValid())
return;
// Valid sys_id
if (!gr.get(data.sys_id))
return;
if (input) {
var action = input.action;
// If Incident table
if (data.table == 'incident') {
if (action == 'escalate') {
// Escalate Incident
gr.setValue('u_escalate_reason', input.reason);
gr.setValue('u_escalate_comments', input.comments);
gr.setValue('u_escalated', true);
gr.setValue('u_escalated_by', gs.getUserID());
gr.setValue('comments', 'incident escalated');
gr.update();
}
}
}
})();
Client Controller
function ($scope, spUtil) {
var c = this;
$scope.$on('record.updated', function(name, data) {
spUtil.update($scope);
});
$scope.$on("field.change", function(evt, parms) {
//if (parms.field.name == 'reason_picker'){
c.data.reason = parms.displayValue;
//}
});
c.uiAction = function(action) {
if(c.data.comments == undefined || c.data.reason == '') {
(alert("Please ensure you have selected a reason and entered comments"));
return;
}
if(!confirm("Are you sure you wish to escalate?"))
return;
c.data.action = action;
c.server.update().then(function() {
c.data.action = undefined;
});
};
}
