Service Portal widgets not working and error messages appearing

matthew_hughes
Kilo Sage

‎03-27-2025 07:51 AM

On one of our portal pages, I've added the following two widgets:

'Experience Feedback Modal'

'Experience Feedback Drawer'

 

However, when I reload the portal page, I get the following error messages:

matthew_hughes_0-1743087035416.png

I was just wondering if anyone has seen these error messages before and what I need to do to resolve it?

 

0 Helpfuls
  • 1,250 Views
3 REPLIES 3

Dr Atul - LNG
Tera Patron

‎03-27-2025 08:07 AM

Hi @matthew_hughes 

 

You can see the error on line 39 for the SP widget. You need to fix that, and also try repairing the plugin. (SP plugin)

0 Helpfuls

matthew_hughes
Kilo Sage
In response to Dr Atul - LNG

‎03-27-2025 08:24 AM

Hi @Dr Atul - LNG This is what I see on line 39:

matthew_hughes_0-1743089053405.png

Also the widget is Read Only, so it can't be edited.

 

0 Helpfuls

Dr Atul - LNG
Tera Patron
In response to matthew_hughes

‎03-27-2025 09:24 AM

Hi @matthew_hughes 

In this case, either clone it or log a new support case.

 

https://www.servicenow.com/community/itsm-forum/service-portal-widget-error-server-javascript-error-...

 

0 Helpfuls