Service Portal

Devika
Tera Contributor

‎07-05-2024 05:34 AM

Is it possible to view the catalog tasks in service portal? If yes, what is the role required?

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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-05-2024 05:43 AM

Hi @Devika  

 

Catalog task for fulfillers not for end user and there is no purpose to show task to end users. So as per me, not a valid requirement.  

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Dr. Atul G. - Learn N Grow Together
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Devika
Tera Contributor
In response to Dr Atul G- LNG

‎07-05-2024 05:49 AM

Hi @Dr Atul G- LNG 
The user is a scrum master requesting complete access to the service portal.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Devika

‎07-05-2024 05:52 AM

Hi @Devika  

 

What SM will do to get full access on portal? Is he/she raised any request and want to track? Better to ask SM to check in native view or create a repprt on SCtask.

 

very simple

 

If you order something from a restaurant , will able to see the all task that a chef follow? No

so in same manner there is no purpose to show task to end users.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Aditya02
Tera Guru

‎07-05-2024 05:51 AM

Hi @Devika  ,

 

To view catalog tasks, the user needs appropriate roles. Typically, users need the following roles to view their own catalog tasks:

    1. sn_request_read: Allows users to read catalog request

    2. sn_task_read: Allows users to read tasks.

 

You can view catalog tasks as well with the RITM sys id in a widget, by doing glideRecord.