ServiceNow Agent App configuration

[NishaB]

Hi,

I want to download the ServiceNow Agent App (not the Now Mobile App). After downloading, how will I log in? I  have the production environment , should I use the credentials of production environment to work on it? After that , I need to explore the ServiceNow Agent App. I didn't get much documentations for this. If anybody has documentations regarding it, could you please provide?

[Ct111 · Accepted solution]

usually you provide instance details like 

INSTANCE URL : prod url  (in your case)

USERNAME

PASSWORD

to login 

[SD_Chandan · Accepted solution]

Hi @NishaB ,

You can add your instances over there both non-prod and prod.
on now agent your able to see your assign tasks/incident 
on now mobile you are able to raise incident 

[Ct111 · Accepted solution]

usually you provide instance details like 

INSTANCE URL : prod url  (in your case)

USERNAME

PASSWORD

to login 

[SD_Chandan · Accepted solution]

Hi @NishaB ,

You can add your instances over there both non-prod and prod.
on now agent your able to see your assign tasks/incident 
on now mobile you are able to raise incident 

[prerna_sh · Accepted solution]

Hi @NishaB 
Please go through: Navigating in the ServiceNow Agent Mobile Application | ServiceNow Developers
Installing the ServiceNow Agent Mobile Application | ServiceNow Developers

Also, you can go through community post: Solved: Any step by step guide for mobile agent apps setup... - ServiceNow Community

If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna