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ServiceNow ai agent auto populate field

Apaul
Tera Contributor

‎09-09-2025 08:58 AM

Anyone knows if its possible for ai agent to autopopulate a field based on the rule written in the case description? if possible, then how? IT should do it by its own as the logic should not written manually.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-09-2025 09:06 AM

Hi @Apaul 

 

Today, we had a demo with our client on this.
We showcased the out-of-the-box Change Plan flow, and all the fields are getting auto-populated as defined in the AI Agent.
You can check the AI Agent configuration to find the details.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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