To open a different Client Email Templates through different buttons(UI Macros)

[urmilla]

Hello,

What I essentially need to implement are multiple buttons within the same form next to different sets of fields to send emails , each of which should open a specific email template.

Although I can provide conditions on the email client templates to have certain values from the form to determine which email template should be opened. But this will get implemented across the other buttons aswell.

I am looking at possible solutions which will enable me to open a template from the button and it being independent of any field values.

I am using   popupOpenEmailClient . Is there a way to embed the email template within this?

Thanks,

Urmilla Dhar

[vinitha3]

Hello,

You can use client email templates for this.

Create an email client template

Thanks,

VInitha.K

Please Hit like, Helpful or Correct depending on the impact of the response

[urmilla]

Hi All, Achieved this functionality by using a custom field having values and using those values for the client template conditions then passing that in the URL at the end. Thanks

[urmilla]

This thread helped me https://community.servicenow.com/thread/162296

[now_dev]

Hi Urmilla,

I am also trying to achieve something similar. I have created a choice list with some value and   I am calling popupOpenEmailClient from UI action but it's not picking my template.

Can you pls share your client temple or steps you followed.

Thanks in Advance