ServiceNow AI features

TP10
Tera Contributor

‎02-02-2025 07:14 PM

Has anyone implemented custom AI features in ServiceNow?

Has anyone built custom AI solutions in ServiceNow? Would love to hear about your experiences and any other AI-driven enhancements you've implemented!
We're exploring AI-driven features like ticket summarization and ticket timelines (apart from Xanadu version features/AI Assist). apart from OOB features. 

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rajeev17
Mega Guru

‎02-02-2025 07:28 PM

HI @TP10 ,

 

Below is the thread for all the things related to AI please visit : https://www.servicenow.com/community/developer-forum/gen-ai-document-summarization/m-p/2775630

 

Thanks ,

Rajeev

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