Gen AI / Document Summarization

[KavitaRathore]

What will be the steps to use Gen AI / Now assist to develop the feature of document summarization in ServiceNow?  

[Naval Singh]

The capabilities in NOW platform are for Incident and Case summarization based on the short description and other text fields linked to the ticket/ case. Is your requirement is to summarise documents uploaded as attachment in ServiceNow? If the documents are independent of the incident/ cases, as of now (safe harbour) you may need to look at Gen AI controller for pure document summrization. https://docs.servicenow.com/bundle/vancouver-intelligent-experiences/page/administer/generative-ai-c... 

[Prathamesh G · Accepted solution]

Hello @KavitaRathore,

Please refer to the below links for your reference related to the Generative AI:

1. https://www.servicenow.com/blogs/2023/using-generative-ai-capabilities.html

2. https://developer.servicenow.com/blog.do?p=/post/generative-ai-controller/

3. https://www.youtube.com/watch?v=zzYlbZpGk2Y

4. https://www.youtube.com/watch?v=YWTZarGDkjY

5. https://www.youtube.com/watch?v=lyKB0f0UBoE

If the above solution helps in your issue, Please mark the solution as 'Accepted Solution' and also mark it as 'Helpful'.

Thank You!

Prathamesh

[Sandeep Rajput]

@KavitaRathore Please refer to this URL https://docs.servicenow.com/bundle/vancouver-intelligent-experiences/page/administer/now-assist-plat... to know more about the summarisation feature. Hope this helps.

[Dr Atul G- LNG]

Hi @KavitaRathore 

Greetings!!

As my friends and experts already shared the content and it is very good, but if you need more hands on the Now Learning has course for Now Assist where you will get Lab as well.

Pick up these courses and share knowledge with all

you can refer blog by @Shamma Negi  written on Gen AI / Now Assist.