ServiceNow ATF - Incident Form - Agent Workspace

[Gerald Onyia]

Hello all,

Wondering if anyone can help. I am in the process of developing ATF Test for Incident in the Agent Workspace application.

My Agent Workspace ATF Test fails when setting the 'Category' field. I have set my 'Incident Type' field in the step before my 'Category' field. I even have my 'Subcategory' field ready to go in the 3rd step. See screenshot below:

However, when I run the Test, it fails at Step 11. See screenshot below:

Manually, this is not a problem. I am manually able to set the 'Category' and 'Subcategory' fields after I've set the 'Incident Type' field. See screenshot below:

Any help offered would be greatly appreciated!

[Lachezar Kanavr]

I'm struggling with this too...

How did you manage to select the "+" sign to create a new one? I tried with both - 'click component (custom UI)' and also 'click modal button'. They both fail.

[Gerald Onyia]

Just go through the normal Form steps, except change your 'Form UI' from "Standard UI" to "Agent Workspace".

[Peda]

@Gerald Onyia Hello,

did you manage to solve this issue? Have the same problem. Thanks for your help.

[Gerald Onyia]

I had to submit a Hi Ticket for it. After investigating it, the ServiceNow Rep opened a Problem for it because it is a code issue. So the fix might be in a future patch or release.