ServiceNow ATF - Incident Form - Agent Workspace

[Gerald Onyia]

Hello all,

Wondering if anyone can help. I am in the process of developing ATF Test for Incident in the Agent Workspace application.

My Agent Workspace ATF Test fails when setting the 'Category' field. I have set my 'Incident Type' field in the step before my 'Category' field. I even have my 'Subcategory' field ready to go in the 3rd step. See screenshot below:

However, when I run the Test, it fails at Step 11. See screenshot below:

Manually, this is not a problem. I am manually able to set the 'Category' and 'Subcategory' fields after I've set the 'Incident Type' field. See screenshot below:

Any help offered would be greatly appreciated!

[Gerald Onyia]

ServiceNow closed my HI Ticket and Problem as "As Designed". Apparently, that is how the system works, and there is nothing to be done about it. They suggested submitting an Idea Request. Absolutely absurd and disappointing resolution. As a result, my team cannot develop Incident ATF Tests in Agent Workspace.

[Tippireddy Bhav]

Thanks for the quick response @Gerald Onyia 

[Tippireddy Bhav]

Hi,

I've opened an idea for the same, Please upvote the Idea !

Thanks,

Bhavana

[Deepak Shendkar]

Hi,

Is there any workaround available for this issue on Agent workspace?