ServiceNow AWS

SandeepKSingh · ‎01-26-2025

Hello ,

Some incidents have blank descriptions when they are created from AWS to ServiceNow. Do you know if ServiceNow logs anything in order to view the payload? Or is everything from AWS's end? If anyone has encountered a similar problem, it could be useful. Please take note that the AWS service management connector plugin is being used. Thank you.

Ravi Gaurav · ‎01-26-2025

Hi @SandeepKSingh

you can created a HI ticket for this. May be AWS plugin is incompatible with Xanadu.

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If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

View solution in original post

Ravi Gaurav · ‎01-26-2025

Hi @SandeepKSingh

you can created a HI ticket for this. May be AWS plugin is incompatible with Xanadu.

--------------------------------------------------------------------------------------------------------------------------

If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/