ServiceNow catalog item form is automatically saving as draft without user submission

JithinPadma
Tera Contributor

‎03-10-2025 09:40 PM

ServiceNow catalog item form is automatically saving as draft without user submission (keeping the filled form idle for hours), is this an existing feature any KB or documents where I can find these details?

 

Thankyou

0 Helpfuls
  • 1,552 Views
6 REPLIES 6

Ankur Bawiskar
Tera Patron

‎03-10-2025 10:24 PM

@JithinPadma 

is this happening for all catalog items on that portal?

Is this happening for other items on portal?

If my response helped please mark it correct and close the thread so that it benefits future readers.

0 Helpfuls

Ankur Bawiskar
Tera Patron

‎03-10-2025 10:29 PM

@JithinPadma 

is draft functionality developed as custom solution?

From Washington DC ServiceNow has introduced Save as Draft

Product documentation

check this

Save Catalog Items as draft 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Ankur Bawiskar
Tera Patron
In response to Ankur Bawiskar

‎03-13-2025 12:40 AM

@JithinPadma 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

0 Helpfuls