Hello friends,
I am struggling to understand duplicate CIs detection in ServiceNow CMDB.
I can see that duplicate_of field is populated on newer duplicate CI. and i read the same in ServiceNow documentation as stated here.
But today, i came across very peculiar use case, where I could see that my duplicate CI is OLD CI which is retired but supposed be Main CI.
Any idea? Does Retired Operational Status matter?
Thanks in advance,
Rahul
