Servicenow Custom interactive filter for dashboard is not working

[Manmaya Kumar S]

Hi,
I am trying to add a new date time filter by defining it in the widget of filters but its not working at all.

Its really strange to see it not working because similar filters are there that are using the same field(sys_created_on) and its working fine in the dashboard but not sure what is going wrong in my case.
The filter and macro are the same as per the solution posted in one of the community posts for custom interactive filter.
so if anyone can suggest some solution it would be helpful

Thanks.

P.S - instance used is of Tokyo release

the solution was posted in this community post - https://www.servicenow.com/community/platform-analytics-forum/interactive-filter-quot-between-dates-...

[Bert_c1]

Hi Manmaya,

You can start here:

https://docs.servicenow.com/search?q=Custom%20interactive%20filter

 That Community post is old, please refer to current documentation.

[Manmaya Kumar S]

Hi Bert,

appreciate your response.

But the product documentation tells about adding custom time period option( like a fort night) but our requirement is to be able to select date time values for filtering in the dashboard.

Any other suggestion would be helpful.
Thanks.