Servicenow developer interview questions for experienced

Namrata7 · ‎10-05-2021

I am looking for usecases asked in servicenow developer experienced interview. It would be great if you provide answers too and topicwise usecases

Please provide latest usecase questions asked in developer interviews. Would be great help.

Please help.

Community Alums · ‎10-06-2021

Hi Namrata,

Primary Skills: Service Now

Java Scripting

• Difference between Client Script and Business Rule
• What is UI Script and give me any example where you used UI Script.
• D/B UI Policy and Data Policy?
• Difference between glide system and glide record.
• What is better alternative to using global business rule.
• Can a schedule job invoke an inactive business rule.
• Can we call a business rule from a client script
• What the setForceUpdate() function does?
• What is the significance of setLimit(n) function?
• Can you update a record without updating its system fields(like sys_updated_by, sys_updated_on)
• What is g_scratchpad and where we can use.
• In a UI policy, can we add gs.addinfomessage.
• Current.update() used on before or after business rule.
• What is ran on the client side and what is ran on the server side?
• How can you cancel a form submission through client script?
• What will happen if I make a client script 'global'.
• What is power shell script and where we are using.

Basic Configuration

• What is a Servicenow knowledge base?
• What is the sequencing of publishing a Knowledge Article?
• Where do you go in Service Now to change the banner and colors?
• What are the 3 basic components of workflow?
• What is BSM?
• How do you limit file attachments?
• What is the notification flow and how can a notification be sent out?
• What is the latest service now user interface and when it was released?
• What is dictionary override?
• What do you mean by coalesce?
• What happens when a user make some changes the homepage
• What is Schema map?
• What is a dashboard?
• What is dictionary override?
• When we publish a report, for whom is it available? Is it for everyone who has the URL.
• What do you understand by star (*) and none condition in ACL.
• What is an event queue? From where can it be called?
• Difference between Response and Resolution SLA.
• What is retroactive in SLA.
• How to enable multi-lingual in Service Now.
• What is wizard and interceptor in service now.
• What is generate task functionality in workflow.
• Give me an example where you used approval coordinator activity in workflow.
• What is domain separation?
• What among the following are domain independent – client script, business rule, schedule job, script include ?
• In workflow what is the difference between a timer and a wait for condition?
• What is difference between Order guide and Record Producer?
• What does the Client Transaction Timings plugin does?
• What is the life cycle of Release Management
• What is the life cycle of a CI or Asset ?
• What is watermark in notifications
• How to re-set the number counter.
•

Integrations

• What is LDAP Integration and its use?
• Which port needs to open while doing LDAP integration.
• What is the purpose of using SAML 2.0 (SSO)
• Pre-requisite to enable SSO (SAML 2.0)
• What is metadata in SAML 2.0
• What is keystore in SAML 2.0
• What is 509 x certificate in SAML 2.0
• What is difference between LDAP via MID server or LDAP via VPN Tunnel.
• What is E- Bonding ?
• Difference between SOAP and REST, and what is the purpose of using it.
• Which one is better in use SOAP or REST ?
• Which port need to be enable while doing SOAP and REST integrations.
• What is data source integrations. Any idea what kind of ports need to be open while doing SFTP, FTP integration.
• Have you worked on Email Inbound Integrations.
• How to check error handling while doing any integrations
• What kind of possibility if we get error code 401 or 404.
• If any transaction is successful what kind of success code we received ??
• Pre- requisite for enable Discovery plugin.
• What is props and sensors in Discovery.
• Difference between LDAP and LDAP's.
• Have you worked on SCCM integrations and what kind of data we discover from SCCM?
• What is transform script?
• What do you understand by Chasis Type in SCCM integrations?
• Have you worked on to install mid-server, if yes so what are all pre-requisite??
• What is Orchestration in service now, have you ever used and what kind of scripting language used in orchestration?
• What is the name of table in which we store relationship data of CI's.
• What is the table name which we expose as a web service to receive attachments in service now from any third part tool.
• What is payload in ecc queue ?

CMS

• What is drop zone in CMS .
• What is CMS and Why do use it .
• How we can configure multi- lingual home page in service now via CMS
• What is dynamic content in CMS.
• What is new came in CMS
• Have you ever used jelly in CMS.
• What is Service Portal?
• Have you worked on Angular JS?
• What is the benefit of using Angular JS.
• What is the difference between A JS and HTML?
• What is Page?
• What is Widget?
• What do we use in Page?
• What do u use in widget?
• What are directives?
• How will u call filter in AJS?
• What is ng-app?
• What is ng-init?
• What is ng-model?
• What is MVC?
• How will u use looop in AJS?

ITIL Knowledge

• If we used an external organization to help us develop part of our service, what would that be called?
• Can you name 3 types of SLA?
• Why would you use SACM?
• What is an OLA?
• What are the stages of the ITIL lifecycle(v3)?
• Release and Deployment Management is part of which phase?
• What are the parts of the Service Strategy?
• Change Management is part of which phase?
• What is the Difference between Utility and Warranty?
• What are different parts of service portfolio?
• What is the major difference between ITIL v2 and ITIL v3?

Process flow of incident problem change management and there states. Explanation of each state. What field will be mandatory after saving a change form? Types of change management, what is standard change?
Difference between additional comments and work notes.
Difference between ui policy and data policy, can we convert data policy into ui policy and vice versa.
Script Include. How to call in client script, business rule, reference qualifier.
types of reference qualifier and difference between them.
What is mean by dictionary override?
Workflow activities. Turnstile activity, I want to pass values from one workflow to another. What is subflow activity.
scenario- if I create a custom table then I want to hide some system created fields(updated, updated by, created etc.), when I create new table the I want to see only 3 fields, how can you achieve this?
Client script. Types, objects of each type.
Business rule. Difference between Glide system and glide record.
What are the methods of gs and gr and wht are you used?
Difference between async and after br. Query br, display bs scenario.
what is CMDB? What is the difference between cmdb and asset. What is cmdb baseline.
how many ways we can send notifications? What is the email script? How we can call the event queue method? We can call it in client script?
What is SLA? Retroactive start? Types of SLA. What is business elapse time? What is responce and resolution?
How we create a report? How to send it to the dashboard?

16.what is ACL? Types. What is * and none?

Please mark my answer as Correct & Helpful, if applicable.

Thanks

Sandeep

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Community Alums · ‎10-06-2021