Hello everyone,
We have run into an issue with ServiceNow Discovery and wanted to check if anyone else has experienced something similar.
We have a server where the IP address was changed, but Discovery is not updating the IP details in the server table. Interestingly, if I manually remove the existing ip_address entry and then run Discovery, the new IP gets populated correctly. However, if the old IP detail remains in the record, Discovery does not overwrite it with the updated IP information. (There are no reconciliation rules that are setup)
Has anyone dealt with this behavior before? Is there a configuration or best practice that ensures Discovery updates the IP field automatically when the address changes, rather than requiring the old entry to be cleared first?
Thanks in advance for any insights or suggestions!
Best Regards,
Pranita Bahuguni
