ServiceNow Engagement Messenger integration with PEGA Application

sn-neeraj
Tera Contributor

3 weeks ago

We are using ServiceNow Customer Service Management (CSM) with Engagement Messenger and want to embed the Engagement Messenger widget into a customer‑facing portal built on Pega 

 

Is there any documented or recommended pattern for embedding Engagement Messenger inside a Pega‑hosted web application (e.g., as an iframe or custom web component)?

Specifically, we would like to know:

  1. Whether the standard Engagement Messenger embed snippet (from All > Engagement Messenger > Modules > [Module] > Implement) is supported inside a Pega‑rendered page.

  2. Any known limitations or security constraints (e.g., CORS, SAML/OIDC, CSP) when running Engagement Messenger within a Pega‑generated UI.

  3. If there are existing integration examples or reference architectures for ServiceNow + Pega portals.

Has anyone successfully embedded ServiceNow Engagement Messenger in a Pega application, and if so, what approach did you use?

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Tanushree Maiti
Kilo Patron

3 weeks ago

Hi @sn-neeraj 

There is no documentation/information is available on this integration in ServiceNow Documentation. 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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lauri457
Tera Sage

3 weeks ago

Not familiar with the app but it looks like the whole point of engagement messenger is embedding it to 3rd party websites? Seems pretty straightforward. As for any pega particular stuff I would go directly to your pega admins
Embed Engagement Messenger in your web application • Australia Customer Service Management • Docs | ...

Related community post 
Customer Service Management - Self-service - Engagement Messenger

More generally for embedding sn pages on external sites look at: HTTP Response Headers • Washington DC ServiceNow AI Platform Capabilities • Docs | ServiceNow

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