We are using ServiceNow Customer Service Management (CSM) with Engagement Messenger and want to embed the Engagement Messenger widget into a customer‑facing portal built on Pega
Is there any documented or recommended pattern for embedding Engagement Messenger inside a Pega‑hosted web application (e.g., as an iframe or custom web component)?
Specifically, we would like to know:
Whether the standard Engagement Messenger embed snippet (from All > Engagement Messenger > Modules > [Module] > Implement) is supported inside a Pega‑rendered page.
Any known limitations or security constraints (e.g., CORS, SAML/OIDC, CSP) when running Engagement Messenger within a Pega‑generated UI.
If there are existing integration examples or reference architectures for ServiceNow + Pega portals.
Has anyone successfully embedded ServiceNow Engagement Messenger in a Pega application, and if so, what approach did you use?
