ServiceNow Form Numbering

[Rae Khan]

Hi all, 

I noticed that the numbers for saved forms weren't in sequence. 

I understand the numbers aren't saved in sequence because a new number is created when someone clicks a new form, however, if the user discards the form, that number wont be generated again. 

Ex: If a user clicks on a form, 10000 is created, but if they dont save that form, 10001 will be generated next. 

What do I modify to ensure 10000 will be generated next if the previous user didnt save that form? 

[jMarshal · Accepted solution]

This is not a feature. The only thing that you can do to "ensure" sequential numbering with no gaps is to enforce that records are saved immediately upon opening -  thus, they cannot be abandoned and need action to "close" or "cancel" the record, to make it inactive.

...what is your use case for this? what is the business objective? --- perhaps you don't really need this and there's another way to accomplish the same business objective.

[jMarshal · Accepted solution]

This is not a feature. The only thing that you can do to "ensure" sequential numbering with no gaps is to enforce that records are saved immediately upon opening -  thus, they cannot be abandoned and need action to "close" or "cancel" the record, to make it inactive.

...what is your use case for this? what is the business objective? --- perhaps you don't really need this and there's another way to accomplish the same business objective.

[Dr Atul G- LNG · Accepted solution]

Hi @Rae Khan 

This is not OOTB and i think lets not change this as it is by design and need a core level changes.  I echo with @jMarshal  what's your use case.