ServiceNow Guided Tour Designer not working for Standard UI in San Diego

[Tarish Nagpal2]

ServiceNow Guided Tour Designer not working for Standard UI in San Diego  - ServiceNow page reloads out of guided tour designer as soon as we try to create a guided tour for standard UI

[Mahak2]

Hello

Please refer to below article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0820030

Please mark my response as Helpful/Correct if it solved your query.

Thanks

[Mahak2]

Hello.

Any update on this?

Please let me know if you are still facing any issues.

Thanks

[Justin70]

Hello!

I had this same problem. I figured out that my newly refreshed dev instance has the Next Experience UI enabled, by default, which interferes with Guided Tours.

Pulled from the Guided Tours documentation for San Diego

"Important:Guided Tour Designer is not supported in Next Experience. If you turn on Next Experience, Guided Tour Designer functionality will no longer work. See Next Experience. The Guided Tour Designer is only available in UI16. The designer is not compatible with UI15. For information about how to activate the UI16 plugin, see Activate UI16"

The Fix

Type sys_properties.list in the navigator.

Search for glide.ui.polaris.experience, by Name.

Change the 'Value' to false, then click 'Update'.

Try the Guided Tour Designer again.

I did this just before writing this reply and it worked perfectly. The down side is you don't get that new UI design, but that's the trade-off!

I hope this helps!

[MarcB1]

Hi 

I created an idea: Support Guided Tours in Next Experience/Polaris UI 

Thanks for voting
Marc