ServiceNow-Ignio-Integration

[Community Alums]

Hi All,

Could you please share guidelines on the procedure of integrating external system called ignio with serivce now system.

INC => Bidierctional

CMDB => Unidirectional

Thanks,

Raghu

[Community Alums]

After the discussion with external team we understood that this is unidirectional integration from ignio to servicenow.

ignio would consume the servicenow APIs and external system would created or update the INC in servicenow.

We defined the dedicated group and user for this integration by which we identify the tickets related to ignio.

Also external system would capture the inc number or sys_id as a response from the service now system when INC created for a alert,

[Rajesh Annepak1]

Hi @Community Alums 

Try ServiceNow Scripted Rest API's 
https://docs.servicenow.com/en-US/bundle/tokyo-application-development/page/integrate/custom-web-services/concept/c_CustomWebServices.html

You will have more chances to implement this solution 

Regards

ServiceNow KT

[Rajesh Annepak1]

Hi @Raghavendra Mud 

Try ServiceNow Scripted Rest API's 
https://docs.servicenow.com/en-US/bundle/tokyo-application-development/page/integrate/custom-web-ser...

You will have more chances to implement this solution 

Regards

Rajesh

[Community Alums]

HI @Rajesh Annepak1 

Thank you on the response.

External system would consume the required endpoints by exploring on the REST API Explorer.