ServiceNow Integration with 3rd party tool

[Deepanjali1]

Hi,

Let's take that I need to integrate ServiceNow with a third party tool. Wherein, the spoke not available at store or as part of platform and I am not supposed to create custom spoke as it might require further maintainance/monitoring. Is there any other way to Implement this?

[Punit S]

Hi Deepanjali,

Yes, there are a few options for integrating ServiceNow with a third-party tool when there is no existing spoke available and you do not want to create a custom spoke.

1. Use an Integration Platform as a Service (iPaaS): You can use an iPaaS tool such as Zapier, IFTTT, or Workato to create integrations between ServiceNow and the third-party tool without writing code. These tools offer pre-built connectors and workflows that you can use to configure the integration. They also handle maintenance and monitoring of the integration for you.
2. Use a middleware tool: You can use a middleware tool such as MuleSoft, Dell Boomi, or Jitterbit to create a custom integration between ServiceNow and the third-party tool. These tools offer pre-built connectors and APIs that you can use to build the integration. However, unlike an iPaaS tool, you will need to manage and maintain the middleware yourself.
3. Use webhooks or APIs: If the third-party tool offers webhooks or APIs, you can use them to create custom integration logic in ServiceNow. This requires writing code, but it does not require creating a custom spoke or middleware tool. You can use ServiceNow's Scripted REST APIs or inbound email actions to trigger the integration logic.

It's important to evaluate each option based on your specific requirements, such as the complexity of the integration, the data volumes, and the need for real-time integration. Additionally, it's a good practice to consult with your ServiceNow partner  or IT team to ensure that any integrations you create follow best practices and are secure.

Please mark my answer correct/helpful in case it adds value and moves you a step closer to your desired ServiceNow solution goal. 
Thanks,
Punit