Yes, integrating ServiceNow with Freshdesk is possible and can encompass various applications like Incident Management, Problem Management, Service Request Management, and Change Management. For a seamless integration process, Skyvia offers a cloud-based integration platform that enables connecting ServiceNow and Freshdesk without extensive coding, allowing for efficient synchronization and management of tickets, requests, incidents, and changes across both systems. This integration can enhance workflow automation and streamline operations between IT service management and customer support.
