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Servicenow integration with third part ITSM application

jasleenmarwaha
Tera Contributor

‎07-17-2018 12:34 AM

Hi All,

Is it possible to integrate Servicenow with freshdesk?

What all applications can be integrated for ex: Incident Management, Problem Management, Service Request Management, Change Management, etc.

What should be the steps followed to achieve the same?

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ElijahStownton
Tera Contributor

‎02-06-2024 02:36 AM

Yes, integrating ServiceNow with Freshdesk is possible and can encompass various applications like Incident Management, Problem Management, Service Request Management, and Change Management. For a seamless integration process, Skyvia offers a cloud-based integration platform that enables connecting ServiceNow and Freshdesk without extensive coding, allowing for efficient synchronization and management of tickets, requests, incidents, and changes across both systems. This integration can enhance workflow automation and streamline operations between IT service management and customer support.

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