ServiceNow integration with Whatsapp
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-29-2025 12:04 AM
Hello everyone,
Just a quick question on ServiceNow integration with Whatsapp. I understand that it requires a third party app. I found out that there are multiple apps in the market such as Twillio and Sprinklr, etc.
From high level what are the key differences between these apps in terms of pricing and capabilities.
I also noticed that ServiceNow somehow supports Twillio, since I found some articles in ServiceNow documentation along with a presentation in Nowcreate specifically for Twillio.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-29-2025 06:51 AM
Hi @AmM01 ,
Here is teh step by step guide for your whatsapp integration :https://www.servicenow.com/community/developer-articles/servicenow-whatsapp-integration/ta-p/2324535
Sandeep Dutta
Please mark the answer correct & Helpful, if i could help you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-29-2025 07:13 AM
Thank you, this is an amazing article.
However, I was looking for some kind of comparison between different 3d party apps ( Twillio, Sprinklr, etc)