Servicenow Knowledge Management Predictive Intelligence

[Agila]

Hi Developers,

I am checking how predictive intelligence for similarity will work for knowledge Management in identifying similar articles. I see the out of box "Similarity definition" for knowledge table (Knowledge Similar Articles) is already available.

But when I am trying to test it by creating a new article, I see the " Search Article" in the contextual search is giving more exact result that the "Similar Article (ML)".

How should I train the solutions so that it will give more similar articles. Or do we have any community link to check how this will actually work? Please provide your suggestions.

Thanks,

Agila M

[RoshiniK]

Hi @Agila 

Did you find any solution for this issue?

[RoshiniK]

Hi @Agila ,

Did you find the solution for this issue?

[AshwiniSawant]

Hello @Agila @RoshiniK ,

Did you find any solution for this issue?