ServiceNow Knowledge Mangement and License Requirements.

[Javaid_Mir]

How can knowledge bases/user guides be made available to External Portal users who are public-facing? Will these uses require a license?

[Sai Shravan]

Hello @Javaid_Mir , 

Good Day !

Here is the SN docs for the Enable external or public users to view knowledge articles from the Knowledge Management Service Portal

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/knowledge-management/...

ServiceNow KB - Enabling public access to a v3 knowledge base

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564169

Please mark this as the helpful and correct answer if this helps.