ServiceNow Learning#20: Copy Attachment Functionality in Flow Designer

[Shamma Negi]

Hi All,

By default, Copy attachment is an OOB flow action which allows you to copy attachments from one record to another but many of us may do this mistake or forgot to put the right record under source record.

Requirement E.g.: Flow runs on inbound email and copy the attachment from inbound email to target record. So, follow the below actions. Source record had to be "Attachment record" not Email Record(sys_email) where the attachment is attached. It is required to lookup attachment record otherwise it will not work. See the below example of flow:

[zeeshanahmed]

Hi, 

Inbound action by default copies attachment to the target table/record, as I understand.. Is'nt it?? Can you please clarify when to use the article you posted? Any use case 

[Shamma Negi]

In my custom application case, it doesn't update the attachment. So, I am sure in many custom application cases it doesn't update the attachment on your target record. So, in this case you have to create the logic on inbound action or utilize this flow.

Hope this helps.

Regards,

Shamma

[zeeshanahmed]

Thanks for that, it helps! 

[Shamma Negi]

Please mark the content helpful if any article or solution helps you with ServiceNow.

Thanks,

Shamma