Hi all,Trying to make it a bit easier for navigation between REQ/RITM for the end users via the Service Portal.Our users seem to have some dificulty finding their RITM details when they head into a REQ. so I would like to edit the requested Items w...
We've built 3 customer service portals and each portal has it's own separated pages.One of the portals has the following requirement:"After submitting a service request, show RITM instead of REQ ticket" ( we do not generate multiple RITMs for a REQ) ...
hi,can u please help me understand how assessment metric normalized value are getting calculatedand i know this formula:Normalized value = (Input Value - Min value defined in metric) / (Max value defined in metric - Min value defined in metric) * c...
Hi,I have created two email client template for incident. So I want to populate specific email client template in email client window.How to add email client template parameter in popupOpenEmailClient?Thanks,Ravindra
Hello, I have a catalog item that sends an approval task to multiple people based on the role they selected on the form. So for example, Role A has Approver 1, 2, & 3 and Role B has Approver 4, 5. Only one person for each role needs to approve and af...
Dear all, I have the following Json body message that I need to pass to a REST POST API in servicenow. The json is as below : { "status": "sent", "emailSubject": "Sent from the DocuSign REST API", "documents": [{ "documentId": "1"...
Hi All, On incident table, I want to copy additional comments to work notes and delete the additional comments . I want to do this as one time activity so looking to write background script for this. I tried below script for one incident ( I need t...
How to increase the max length for a label on the form level. By default the label length was 80 , we want to increase the length upto 100. I tried modifying on list level, it is updated on list level,but while entering the characters it is not allow...
Steps To Re-Produce:1. Create Data Source - SNOW Categories2. Import Set Table Label - Service Now Category3. Import Set Table Name - u_service_now_category When i click on the below transform maps button and on the source table field is different...
Hello All, I have a java code where I use hashmap to accomplish some functionalities. Now I want replicate the same in service now (scriptutil). Could you please someone guide me? thank you Regards, Bala
Hey all,I am working on a script for a Run Workflow activity and am stuck. Here is an overview:User submits a form on the Portal that creates a RITM. When they Select the option "Remove Access" another field pops up with a list of the current groups ...
Hi Friends, I have created a catalog item. There are 2 fields (both are reference fields referencing to USer table), Requestor (u_requestor) and Behalf of (u_behalf_of) on the form. When i submit that item, Request is getting created and correspondin...
Hello community. I'm creating a scheduled script that will copy an attachment from event to alert. Is there a condition that can be included in "addEncodedQuery" that will determine if the record has an attachment? At present, I have - emAttach.add...
Hello Everyone, I've a requirement. In the change task form, i've to make state field as read-only, when the logged in user is not a member of the assignment group of the change task. I've tried with the below script include, var CheckNilfiskAdminGro...
I am still unable to add info text to a catalog item (more specifically in my case; Order Guide) that is visible when using the Service Portal.Does anyone have a suggestion for a work-around?A few versions ago, we used to be able to set an HTML field...
