change logo on agent workspace
How can I change the logo on agent workspace? I would like to change it to our company logo.
Forum Posts
Nutanix and ServiceNow
Greetings Folks. We have a Nutanix environment that I need to integrate into our ServiceNow CMDB, and I was wondering how other groups have done this? I haven't found much info on this so far, but I can't be the only one out there with a Nutanix envi...
Resolved! How can we change the color of "Label" catalog variable
How can we change the color of "Label" variable in Service catalog. i want to highlight the text in red. Thanks.
Resolved! How to exclude a single group member from receiving group notifications
Hi All,There is a requirement to exclude a group member in Snow from receiving group related notifications. The user is part of a group but should not receive any notifications pertaining to the group.Other group members, however, should continue to ...
Resolved! What is the best way to auto populate a new form when you click a related link?
Hey all, I have created a related link on the incident record that takes you to a new record. (A table I have created) On the new record, I am trying to auto populate the incident field and some of the other fields (configuration item, location, cus...
Resolved! Widget Dependency UI script throwing 'error: Unknown provider' when launches the Portal.
Hello Team, Recently we upgraded to Newyork Version from London and when Launching the service Portal, empty page loads only with header. Console of the browser after loading the page shows the below error on custom UI script. Error: [$injector:unpr...
Continue Workflow if either task is completed.
In my Workflow, I would like to continue if either one of two tasks is completed. Branch/Join doesn't seem to be the correct answer since it requires something to happen to both tasks. Pointing both boxes to the next step causes inconsistent cancelli...
Disable 'Next' button in Order Guide
One of the items included in my Order Guide will contain only information and a link. Is there any way that users can make it to the 'Choose options' stage, to continue clicking on the link, and not fill in any variables or continue to the 'Summary'...
Resolved! How to create a generic Group Approval workflow?
Hi Experts,I am looking at creating a standard workflow which can take(say) a "Group name", and assign approvals to that group.Basic requirement is that we have some upcoming requests that are owned & managed by different units in the Business.So bas...
"Default View" option disappeared from Incident table after creating a custom form view
I (sys admin) am creating a custom incident form for one of our teams. It is working fine for everyone expect when I go to the incident table now, I do not have the option to switch to "default view" and it is automatically setting it to the custom f...
Resolved! How do I remove the attachment icon from Service Portal when the ticket is closed?
Does anybody here knows how to remove the attachment icon from the ticket form when the record is closed? Thank you! Enrique
Resolved! Workflow: Dynamic Task Creation
I have created a catalog item with a multi-row variable set. For each item in the MRVS, I want to create a task. Below is my workflow while it is running. I have a 'loops' scratchpad variable that is storing the number of items submitted minus 1 (...
Is there any way to open/download attachments without login into SNOW?
Hi All, I have a requirement to send notifications from SNOW with attachments. So I have written the email script and it works but the problem is that in order to open the attachment, the user must be signed in to SNOW, otherwise, they are not able t...
Resolved! Display Value of a reference field in a UI action is not working
Hello, I have a UI action creating a knowledge article from a List View (so, you select 1 or multiple boxes on the list list view, and then there's the menu option to create a knowledge article). I want the knowledge article short description to inc...
Create a toggle button
We are attempting to create a UI Action button that toggles all fields to be editable on what they currently are set. We have the code:var fields = g_form.getEditableFields();for (var x = 0; x < fields.length; x++) { g_form.setReadOnly(fields[x], ...
