reference filed is showing sysid in popup
Pop up that opens from reference field is listing sys_id's even though the field on the table which is used in reference field has Display set.
Forum Posts
Resolved! Force Logout Users in all Nodes
I have a business rule that is trying to force Logout users using the below script var gr = new GlideRecord('v_user_session'); gr.addEncodedQuery('user=YOURIDHERE'); gr.query(); while(gr.next()){ gr.locked = true; } But the problem is in productio...
Resolved! SNC.Notify not defined in scope app
Dear all, I am using the following script to initiate a notify call var notify = new SNC.Notify(); var from = '+41215391714'; var to = '+41786930906'; // set up a conference call var conferenceCall = new GlideRecord('notify_conference_call'); confere...
service catalog show field msg not scrolling on error if catalog is too long
Hi all, I am using use the g_form.showFieldMsg error message on the service catalog for a request I have but the problem I am having is that whenever I have a request form that is too long the error message will not scroll to the variable that is err...
Resolved! Want to update Opened Date on Incident Record by Glide Record Update
Hi All, I have one requirement to update one Incident Record Opened Date Field from "2018-12-20 20:37:44 3mo ago" to "2018-12-27 20:37:44 7d ago" via Glide Record Update. Can anyone let me know how to glide the Incident Table and update the Record i...
Where to find SLA Timeline Table
Hi All, I am searching for SLA Timeline table. Specifically looking for code where it defines the color coding. Can any one let me know which table / business rule / ui policy to look into
Resolved! Obtaining all related data for a bundle with REST
Hi,I am new to Service Now development and do not have any historical knowledge with respect to internals and table structure. Can anyone provide a brief summary of the steps involved to obtain a request, its associated ritm's and enumerate their tas...
Resolved! reference field order in drop down
I have a choice (drop down) field that is a reference to another table. I get the value via script. How do I order the way the values display in the drop down? it is defaulting to alphabetical. I know on a choice field you can set the order on the co...
Resolved! When Incident is Reassigned change State to New/Open from InProgress/Onhold
Hi All, I have one requirement to be implemented for Incident as well as Catalog Task. Whenever a team wants to re-assign the ticket to different team, then the State should be changed from In Progress or On Hold to New which is the default initial s...
ATF: How can you verify "Work notes" in London?
Hey folks How can you verify "Work notes" in the London ATF? Any help is kindly appreciated.Thanks Simon
Resolved! Trying to dot walk record producer variable in workflow
Hi, I'm currently having an issue with dot walking in a workflow. I've got a form for leavers, where they user types in the name. It references the sys_user table and has secondary lookup fields (name, user_name, employee_number) which allows the u...
Resolved! Service Catalog - Table Variable
Hi all, Anyone figured out how the Service Catalog - Table Variable should work in London? This was presented in TechNow ep. 55. Though on my dev London instance I can't find a Variable looking like this. Would be a great feature! Any suggestions?
Resolved! Unable to spyOn GlideSystem for test
I am trying to write a Jasmine test to make sure that gs.addInfoMessage is called. it('Gives a message if user already added to group.', function() { spyOn(gs, 'addInfoMessage'); wf = new CustWorkflow(); wf.addGroup(...
Unable to use getDecryptedValue in business rule in scoped application
I am getting the following error, Access to api 'getDecryptedValue(password)' from scope 'x_opt_aws_onboardi' has been refused due to the api's cross-scope access policy. I went to cross scope privileges and created 'getDecryptedValue(password)' as t...
Resolved! How to display incident number and short description on top of the survey
Hi I want to display the Incident number and short description on top of the survey. Right now, we are showing out of box one. But we need to override that. I looked into assessment_take2 UI page to modify OOB. But no luck. Can anyone help me on this...
