ServiceNow Learning 81: Who takes the priority between Inbound Email action and Inbound Email Flows?
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11-28-2023 07:23 AM
Hi All,
Today I have learnt a very good learning so sharing with all my community members.
Inbound email triggers: Start a flow when your instance receives an email.
Inbound email flows take priority over inbound email actions. If you create flows with inbound email triggers, emails are first processed by the inbound email triggers before they are processed by inbound email actions.
Note: With inbound email actions, you don't have full control over email attachment handling or assigning the target record of an email. When you create a flow with an inbound email trigger, you can perform these actions with the Move Email Attachments to Record action and the Associate Record to Email action. For greater control over email attachments, you can also use the Look up email attachments action to access a specific attachment as a data pill.
Hope it helps.
I hope this article helpful. Please mark it as helpful and bookmark if you like it.
Regards,
Shamma
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