Servicenow learning

[shivansht]

Hello,

I am new to the ServiceNow platform and eager to begin my journey in both ServiceNow Administration and Development. I would greatly appreciate guidance in helping me understand the best way to learn everything from the ground up.

Please suggest a step-by-step learning path that covers all essential topics—from the basics to advanced concepts—so I can build a strong foundation without missing any critical areas?

I am particularly interested in:

• Understanding the platform architecture
• Learning administrative tasks and configurations
• Developing custom applications and workflows
• Best practices for scripting and automation

Any recommendations for courses, documentation, hands-on labs, or certifications would be extremely helpful.

Thank you in advance for your support and guidance.

[Bert_c1]

Goto: https://developer.servicenow.com/dev.do#!/learn and start there.

[Dr Atul G- LNG]

Hi @shivansht 

As a ServiceNow trainer, I’m happy to guide you. To start, first go through the “Welcome to ServiceNow” course. After that, you can follow the journey for CSA (Certified System Administrator), which will help you understand the platform fundamentals.

Once you’re comfortable, you can also begin exploring the micro-certifications to further enhance your skills.

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich/new_to_servicenow

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich/servicenow_administrator

https://youtu.be/NQZEcRi8b9Y

[ethantaylor555]

That’s a great step — ServiceNow has huge potential in both admin and development. Here’s a simple roadmap to start strong:

1. Basics: Learn what ServiceNow is, explore modules like Incident, Problem, and Change Management, and get used to the interface.

2. Administration: Practice creating users, roles, forms, and tables. Understand access control and update sets.

3. Development: Learn scripting (Business Rules, Client Scripts), workflows, and Flow Designer for automation.

4. Best Practices: Keep your work documented, avoid over-customization, and test changes safely.

5. Practice: Use a personal developer instance to experiment and build small workflows.

6. Next Step: Go for the CSA certification once you’re confident, it’s your foundation for growth.

[ethantaylor555]

That’s a great step  ServiceNow has huge potential in both admin and development. Here’s a simple roadmap to start strong:

1. Basics: Learn what ServiceNow is, explore modules like Incident, Problem, and Change Management, and get used to the interface.

2. Administration: Practice creating users, roles, forms, and tables. Understand access control and update sets.

3. Development: Learn scripting (Business Rules, Client Scripts), workflows, and Flow Designer for automation.

4. Best Practices: Keep your work documented, avoid over-customization, and test changes safely.