Knowledge Article not searching on SelfService page and on Incident page

akchauhan
Tera Contributor

7 hours ago

Dear Team,

On the incident form, next to short description we have knowledge search option basis the short description of that incident . But in my prod instance, that search is not working. When I am removing the short description from the search bar . I am able to see 600 approved published KB articles but when I am searching anything then it is not working. Same functionality is working fine I'm dev and test instance. Please assist . I am zurich release and no upgrade has been done till now. Also Notable to search incident on Knowledge Selservice page as well.

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2 REPLIES 2

Bert_c1
Kilo Patron

6 hours ago

Well, seems you missed promoting what was done in DEV and TEST.

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akchauhan
Tera Contributor

6 hours ago

Dear Kilo, Many thanks for your support. Finally able to solve the issue. Due to Indexing, it was not searchable. After Regenerate the Indexing, issue stand sorted.

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